Our Services
Consulting - Workshops - 1:1 Sessions
The Shopify Performance team has dedicated experts ready to make your site faster for real users. Customer acquisition is hard. Don't let poor performance be the reason you lose customers.
Performance Consulting
Our core service is auditing your web performance and providing actionable recommendations to get your site passing all the Core Web Vitals.
- Prioritizes using real user data
- Evaluates all page types
- Uses best-in-class lab tools and experiments
- Optional implementation, 3rd party app reviews, and monitoring
"Working with the Shopify performance team, we were able to drive more traffic to the website and increase revenue by 15%."
–Daniel Nunn, Director eCommerce at Carpe
Web Performance Workshops
Build expertise within your organization for both measuring and optimizing the performance of your online store with our 3-part workshop.
Our performance engineers will teach your theme developers the tools and practices for making and keeping your store fast.
- Hands-on virtual workshop delivered in 3 parts
- How to best leverage measurement and testing to focus on your key problem areas
- How to optimize web performance, especially the Core Web Vitals
- Practical advice customized to focus on Shopify and your specific implementation
To set up a custom workshop for an organization, contact us. To sign up for an open enrollment session, purchase a ticket.
"The web performance workshop was a game-changer. Thanks to the guidance and the insights gained during the workshop, we've witnessed remarkable improvements, with some clients experiencing up to a 70% boost in their performance metrics."
–Adan Archila, Founder of Studio 31
1-1:1 Session
Not ready to commit to a full engagement? Want to get as much advice as you can within an hour?
Book a 1 hour session with one of our performance engineers one-on-one with no distractions.
- Get answers to your specific performance problem
- Get a quick review of your current real user performance, ranking which page types are failing which metrics
Our Consulting Process
You can’t improve what you don’t measure. Every engagement starts with benchmarking key page types for mobile and desktop users. We use both real world data and several lab testing tools to understand where your issues are coming from. Then, we make recommendations on how to improve your Core Web Vitals.
When it comes to implementation, we prefer working with and advising your own theme developers whether they are in-house or at an agency. If you do not have developer resources, we can also provide implementation services.
Every engagement both starts and ends with measuring. Once changes are made, we validate that performance improved with real user data.
Case Study
After working with us, Sunday Citizen improved their site speed resulting in a 6% increase in conversions.
Why Use Us
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Dedicated performance experts
Every member of our team is a specialist in web performance and web development. We are not generalists.
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Shopify specialization
We only work with Shopify merchants and theme developers and have a deep understanding of the platform.
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Ecosystem influence
We are uniquely positioned to be able to influence not only the platform, but theme and app partners as well.
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Real-user focus
Performance matters because it impacts your revenue. Real user performance is critical, not one-time test algorithms.
Flexible costs
Every merchant and partner is different. We will listen to your challenges and advise you on the best way to improve performance with the resources and budget that you have.
From quick -hour checkups to long-term retainers, we are here to help you succeed on Shopify. If you need help with performance, contact us today.
Frequently Asked Questions
Do I have to be a Plus Merchant to use Professional Services?
No, any merchant can use this team.
Is the only way to improve performance of my store to change theme?
Not necessarily. While modern themes (like Dawn) have more modern best practices built in, spending time updating an old theme can still improve your site speed.
Do I need to go 'headless' for a fast store?
Definitely not. In fact, going headless often results in a slower store. Liquid storefronts and themes can be fast by applying best practices and including performance in your design thinking.
We rely on lots of 3rd Party apps, can you still help?
Absolutely, while 3rd party apps can be necessary there are many things you can do to improve how they load to minimise performance impact.
Can you make the changes for me?
Yes we can, although we recommend us working with the people that currently maintain your store code. That way the history and context stays for all future work done on the store.
Will my Lighthouse and PageSpeed Insights scores improve?
We focus on real user performance data, specifically the Core Web Vitals, rather than Lighthouse or PageSpeed Insights. Why? Real user experience is both what gets you more conversions and what is used for your Google search engine rankings. Lighthouse and PageSpeed Insights is a calculation that changes which is based on a single "lab" run. Generally speaking, they should improve but we don't focus on them.
Ready to get started?
We're ready to help.